Frequently Asked Questions

Frequently Asked Questions

Find answers to common questions about Emirix Store products, orders, delivery, payments, returns and refunds.

About Emirix Store

Who operates Emirix Store?

Emirix Store is operated by EMIRIX GLOBAL LTD, a private company limited by shares registered in Scotland.

Company registration number: SC879251
Registered office: 114 Millcroft Road, Cumbernauld, Glasgow, Scotland, G67 2QH

Where does Emirix Store deliver?

We currently sell and deliver to customers in the United Kingdom only.

What products do you sell?

Our range may include clothing, footwear, seasonal costumes, party products, home and lifestyle items, selected toys, novelty products and other physical goods.

The available product range may change from time to time.

Products and fulfilment

Are the products physical or digital?

We currently sell physical products only. We do not currently sell digital products, subscriptions or recurring services.

Where are products dispatched from?

Products may be dispatched by selected fulfilment partners located in the United Kingdom or overseas, including China. We do not claim that every product is stored or dispatched from the UK.

Will my order arrive in branded packaging?

Products are sent in neutral packaging where available. Packaging may vary depending on the product, supplier and fulfilment location.

Will I receive a supplier invoice?

Customers will not normally receive supplier invoices with their order. Packaging, labels and delivery documents may vary depending on the fulfilment partner.

Ordering

Do I need to create an account?

No. You can place an order as a guest without creating a customer account.

How do I place an order?

  1. Select the product and available options.
  2. Add the product to your basket.
  3. Review your order and delivery information.
  4. Enter your billing and delivery details.
  5. Review the total amount payable.
  6. Complete payment through Stripe.

How do I know whether my order was received?

After successful payment, we normally send an order confirmation to the email address provided at checkout.

If you do not receive an email, check your spam or junk folder and contact us at info@emirixstore.shop.

Can I change my delivery address after ordering?

Contact us as soon as possible if your delivery information is incorrect. We will try to help, but an address change cannot be guaranteed after an order has been submitted to a fulfilment partner or dispatched.

Delivery

How long does delivery take?

Our general estimated delivery time is 5–10 working days from dispatch. This estimate does not include weekends or UK public holidays.

Is standard delivery free?

Standard UK delivery is currently free unless a different delivery charge or delivery option is clearly displayed at checkout.

Will I receive tracking information?

A tracking number will be provided where tracking is available for the selected delivery service.

What if my order is delayed?

Contact us at info@emirixstore.shop with your order number and tracking information, if available. We will investigate the delay with the relevant courier or fulfilment partner.

Will I have to pay customs or import charges?

EMIRIX GLOBAL LTD will cover applicable import duties, customs charges and similar delivery-related charges arising from our fulfilment arrangements.

If you receive an unexpected import-related payment request connected with your order, contact us before making payment.

Can you deliver to a PO Box?

Delivery to PO Box addresses may be available where the selected courier permits it. Some products or courier services may require a physical delivery address.

Payments

Which payment methods do you accept?

We accept the payment methods made available by Stripe at checkout. Availability may depend on your location, device, transaction and payment-provider requirements.

Do you accept PayPal?

We do not currently accept PayPal as a separate payment method.

When is payment taken?

Full payment is taken when you place your order through the checkout.

Do you offer subscriptions or instalments?

No. We do not currently offer subscriptions, recurring billing or instalment payments.

Do you store my card details?

Complete payment-card details are processed through Stripe and are not stored on our website by Emirix Store.

Returns and refunds

Can I cancel my order?

You may contact us to request cancellation before dispatch. We will make reasonable efforts to stop processing the order, but cancellation cannot always be guaranteed after fulfilment or dispatch has started.

Eligible UK online orders may generally be cancelled within 14 days after receiving the goods, subject to applicable legal exceptions.

How do I request a return?

Contact us before sending any product back. The correct return address may depend on the fulfilment partner.

Email: info@emirixstore.shop

Who pays return postage?

For an unwanted product returned under the statutory cancellation right, the customer is normally responsible for return postage.

If the product is faulty, damaged, incorrect or materially different from its description, EMIRIX GLOBAL LTD will normally cover the reasonable return cost where a return is required.

How long do I have to return an unwanted product?

For an eligible cancellation, you generally need to notify us within 14 days after receiving the goods and return the goods within 14 days after notifying us.

When will I receive my refund?

Approved refunds are normally sent to the original payment method. We may wait until the returned goods are received or reasonable evidence of return is provided, where permitted by law.

After the refund is issued, your bank or card provider may require additional time to display the money in your account.

Can I exchange a product?

Exchanges or replacements may be available depending on product availability and the circumstances. Contact us before returning the product.

What if I receive a faulty or incorrect product?

Contact us as soon as possible with your order number and photographs or video showing the issue where possible. We may offer a replacement, refund, repair, price reduction or another appropriate remedy.

Customer support

How can I contact Emirix Store?

Email: info@emirixstore.shop

Telephone: +44 7471 608519

Customer support hours are Monday to Friday, 8:00 am to 5:00 pm UK time. We aim to respond within 1–2 business days.

What should I include in my message?

Please include your name, order number, email address used at checkout, delivery postcode and a clear description of your question or issue.

Product safety

What should I do if I believe a product is unsafe?

Stop using the product and contact us immediately at info@emirixstore.shop.

Include the product name, order number, description of the concern and photographs of the product, packaging or labels where it is safe to do so.

For further information, read our Product Safety and Compliance page.

Useful policies

Contact us

EMIRIX GLOBAL LTD
114 Millcroft Road
Cumbernauld
Glasgow
Scotland
G67 2QH

Email: info@emirixstore.shop
Telephone: +44 7471 608519

Last updated: 21 September 2026

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