Privacy Policy

Last updated: 21 September 2026

This Privacy Policy explains how EMIRIX GLOBAL LTD, trading as Emirix Store, collects, uses, stores and protects personal information when you visit or use emirixstore.shop, contact us or place an order.

We are committed to handling personal information responsibly and in accordance with applicable UK data-protection law.

1. Who we are

The organisation responsible for processing your personal information is:

Company registration number: SC879251
Email: info@emirixstore.shop
Telephone: +44 7471 608519

In this Privacy Policy, “we”, “us” and “our” mean EMIRIX GLOBAL LTD and “you” means a visitor, customer or person contacting us.

2. Information we collect

Depending on how you use our website, we may collect the following categories of personal information:

Information you provide when placing an order

• Full name.
• Email address.
• Telephone number.
• Billing address.
• Delivery address.
• Postcode.
• Order details and products purchased.
• Delivery and tracking information.
• Information you provide about a return, refund or complaint.

Information you provide when contacting us

• Your name and contact details.
• Your order number, where applicable.
• The content of your enquiry.
• Photographs, videos or documents you send to us.
• Information needed to investigate a delivery, product or payment issue.

Technical information

When you visit our website, limited technical information may be collected automatically by our website hosting, WordPress, WooCommerce, security tools or other technical services. This may include:

• IP address.
• Browser and device type.
• Operating system.
• Approximate location based on IP address.
• Pages viewed and interactions with the website.
• Date, time and duration of visits.
• Technical error and security information.

3. Payment information

Payments are processed by Stripe. We do not normally receive or store your complete payment-card number, security code or full payment credentials on our website.

Stripe may collect and process payment and transaction information in accordance with its own privacy notice and applicable terms.

We may receive limited payment-related information, such as payment status, transaction reference, payment method type, refund status and fraud-prevention results, where provided by Stripe.

4. How we use personal information

We may use personal information for the following purposes:

• To process and fulfil orders.
• To confirm payments and prevent payment fraud.
• To arrange dispatch and delivery.
• To provide tracking information where available.
• To respond to customer enquiries.
• To process cancellations, returns, exchanges and refunds.
• To investigate damaged, faulty, incorrect or missing products.
• To communicate important information about an order.
• To maintain and improve our website.
• To protect the security of our website and services.
• To comply with legal and regulatory obligations.
• To establish, exercise or defend legal claims.

We do not currently send marketing newsletters or promotional email campaigns.

5. Lawful bases for processing

We process personal information using one or more of the following lawful bases:

Contract

We process information when necessary to take steps before an order, process a purchase, arrange delivery, provide customer support or manage returns and refunds.

Legal obligation

We may process information where necessary to comply with legal, accounting, tax, consumer-protection, fraud-prevention or regulatory requirements.

Legitimate interests

We may process information where reasonably necessary to operate, secure and improve our business, respond to enquiries, prevent fraud, manage disputes and protect our legal rights. We consider the impact on individuals and do not rely on this basis where our interests are overridden by your rights and freedoms.

Consent

Where consent is required, we will ask for it before processing the relevant information. You may withdraw consent at any time, although this will not affect processing that was lawful before withdrawal.

6. Who we share information with

We may share relevant personal information with trusted service providers where necessary to operate our online store and fulfil orders. These may include:

• Stripe and payment-service providers.
• WooCommerce, WordPress and website hosting providers.
• Selected suppliers and fulfilment partners.
• Courier, postal and delivery companies.
• Website security, fraud-prevention and technical-support providers.
• Professional advisers, insurers or legal representatives where necessary.
• Government bodies, regulators, courts or law-enforcement authorities where legally required.

We only aim to share the information reasonably necessary for the relevant purpose. We do not sell customer personal information to third parties.

7. International transfers

Some service providers or fulfilment partners may process information outside the United Kingdom, including in countries where our suppliers or technical service providers operate.

Where personal information is transferred outside the UK, we will take reasonable steps to ensure that appropriate safeguards are used in accordance with applicable data-protection law.

Depending on the service involved, safeguards may include an adequacy decision, approved contractual protections or another legally recognised transfer mechanism.

8. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods may depend on the type of information and why it was collected. As a general guide:

• Order, payment and transaction records may be retained for the period required for accounting, tax, fraud-prevention and legal purposes.
• Customer-support correspondence may be retained for as long as needed to handle the enquiry, complaint, return or dispute and for a reasonable period afterwards.
• Delivery and fulfilment information may be retained for order-support, accounting and dispute-resolution purposes.
• Technical and security logs may be retained for a limited period appropriate to security, troubleshooting and legal requirements.

When information is no longer needed, we will securely delete it or anonymise it where reasonably possible.

9. Cookies and similar technologies

Our website may use necessary cookies and similar technologies to enable core functions such as shopping-basket operation, checkout, security, payment processing and website performance.

We may introduce analytics or other non-essential technologies in the future, including Google Analytics or similar services. If we use non-essential cookies or tracking technologies that require consent, we will provide appropriate information and request consent where required.

You can manage cookies through your browser settings. Disabling necessary cookies may affect the operation of the basket, checkout or other website functions.

For more information, please read our Cookie Policy.

10. Google Analytics and Google Search Console

We may use Google Analytics in the future to understand how visitors use our website, improve website performance and measure website activity.

Google Search Console may be used to monitor search visibility, indexing, technical performance and website security. Search Console does not normally provide us with a customer’s payment details.

If these tools are activated, the website will be reviewed and the relevant cookie and consent settings will be updated where necessary.

11. Data security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include secure website administration, access controls, software updates, payment-provider security, backups and appropriate supplier checks.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we will take reasonable steps to protect the information we hold.

12. Your privacy rights

Depending on the circumstances and applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where there is no valid reason for us to keep it.
• Request restriction of processing in certain circumstances.
• Object to processing based on legitimate interests.
• Object to direct marketing.
• Request transfer of certain information in a structured format.
• Withdraw consent where processing is based on consent.
• Complain to the Information Commissioner’s Office.

These rights are subject to legal conditions and exceptions. For example, we may need to retain certain information to comply with legal, tax, accounting or fraud-prevention requirements.

13. How to exercise your rights

To make a privacy request, please email: info@emirixstore.shop

Please include:

• Your full name.
• The email address connected with your order or enquiry.
• A clear description of your request.
• Any information that helps us identify the relevant records.

We may need to request additional information to verify your identity before responding to a privacy request.

We aim to respond within the period required by applicable data-protection law.

14. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can investigate:

info@emirixstore.shop

You also have the right to complain to the UK Information Commissioner’s Office:

Website: ico.org.uk

15. Children’s information

Our website is intended for general consumers and is not specifically directed at children.

Customers should not provide personal information belonging to another person, including a child, unless they have the appropriate authority to do so.

If you believe that a child has provided personal information to us without appropriate permission, please contact us at info@emirixstore.shop.

16. Third-party websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of those third-party websites.

You should review the privacy notice of any third-party website before providing personal information.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, suppliers, technology, legal requirements or data-use practices.

The latest version will be published on this page with the updated date.

18. Contact us

Email: info@emirixstore.shop
Telephone: +44 7471 608519

Customer support hours are Monday to Friday, 8:00 am to 5:00 pm UK time.