Terms and Conditions

Last updated: 21 September 2026

These Terms and Conditions apply to your use of emirixstore.shop and to purchases made through the website.

Please read these Terms and Conditions carefully before using our website or placing an order. By using our website, you agree to comply with these terms. If you do not agree with them, please do not use the website.

1. About us

This website is operated by EMIRIX GLOBAL LTD, trading as Emirix Store.

Company registration number: SC879251
Email: info@emirixstore.shop
Telephone: +44 7471 608519

We sell physical products to customers in the United Kingdom only.

2. Using our website

You may use our website for lawful purposes only. You must not use the website:

• For any unlawful or fraudulent purpose.
• To interfere with the operation or security of the website.
• To introduce viruses, malware or other harmful material.
• To copy, reproduce or exploit website content without permission.
• To submit information that is false, misleading or unauthorised.
• To attempt to access another person’s account or information.

We may restrict or suspend access to the website where reasonably necessary to protect the website, our customers or our business.

3. Product information

We aim to ensure that product descriptions, photographs, prices, specifications, colours and sizes are accurate. However, screen settings, lighting and device displays may affect how products appear.

Product availability may change without notice. If a product becomes unavailable after you place an order, we will contact you and may cancel the affected order and issue a refund to the original payment method.

You should read the product description, size information, instructions, warnings and safety information before placing an order or using a product.

Product images may show the general appearance of an item. Minor differences in packaging, colour or presentation may occur where they do not materially change the product.

4. Prices and currency

Prices are displayed in GBP unless stated otherwise.

The product price, applicable delivery charges and total amount payable will be shown before you complete payment.

We are not currently displaying a VAT registration number. If any applicable taxes, charges or delivery costs are payable, they will be displayed at checkout before payment where applicable.

We take reasonable care to ensure that prices are correct. If a clear pricing error is identified, we may contact you before dispatch to ask whether you wish to proceed at the correct price. If you do not wish to proceed, we will cancel the order and issue a refund.

5. Placing an order

You may place an order as a guest without creating a customer account.

Before completing payment, you should check your selected products, quantities, delivery address, email address, telephone number, delivery information and total order amount.

When you submit an order, you are making an offer to purchase the selected products. An automated order confirmation confirms that we have received your order request; it does not necessarily mean that the order has been accepted or dispatched.

A contract is normally formed when we accept the order and begin processing it for fulfilment. We may contact you if we cannot accept or process an order.

6. Payment

Payment is taken in full when you place your order.

Payments are processed through Stripe. The payment methods available to you will be shown at checkout.

We do not store complete payment-card details on our website. Payment information is processed by Stripe in accordance with Stripe’s applicable terms and privacy practices.

If a payment is declined, reversed or identified as requiring additional verification, we may delay or cancel order processing until the payment issue is resolved.

7. Delivery

We deliver to customers in the United Kingdom only.

Standard delivery is currently free across the UK unless a different delivery charge or option is clearly displayed at checkout.

Our general estimated delivery time is 5–10 working days from dispatch. This is an estimate and does not include weekends or UK public holidays.

Products may be dispatched by selected fulfilment partners in the UK or overseas, including China. Orders may therefore be fulfilled from different locations depending on the product and delivery address.

Tracking information will be provided where available.

EMIRIX GLOBAL LTD will cover applicable import duties, customs charges and similar delivery-related charges arising from our fulfilment arrangements. Customers should contact us before paying any unexpected import-related request connected with an Emirix Store order.

Full information is available in our Shipping and Delivery Policy.

8. Cancellations, returns and refunds

Eligible UK online orders may generally be cancelled within 14 days after the goods are received, subject to applicable legal exceptions.

You should contact us before returning any product because a return address may vary depending on the fulfilment partner.

Details of cancellation rights, return conditions, faulty products, replacements, exchanges and refunds are provided in our Returns and Refunds Policy.

Nothing in these Terms and Conditions limits or excludes any consumer rights that cannot legally be excluded or restricted.

9. Faulty, damaged or incorrect products

If a product is faulty, damaged, incorrect or materially different from its description, please contact us as soon as possible at info@emirixstore.shop.

We may request photographs, video or other information to investigate the issue. Where a return is reasonably required because of a fault, damage, incorrect product or misdescription, EMIRIX GLOBAL LTD will normally cover the reasonable return cost.

We may provide a repair, replacement, refund, price reduction or another remedy in accordance with the circumstances and applicable UK law.

10. Product safety

Customers must use products in accordance with the instructions, warnings and safety information supplied with the product.

If you believe that a product is unsafe, stop using it and contact us immediately at info@emirixstore.shop.

We may suspend sales, request further information, arrange a replacement or take other reasonable action where a product-safety concern is reported.

11. Intellectual property

Unless otherwise stated, the website content, including text, layout, graphics, logos, icons, images and design elements, is owned by or licensed to EMIRIX GLOBAL LTD.

You may view and use the website for personal, non-commercial shopping purposes. You must not reproduce, modify, distribute, sell, publish or commercially exploit website content without our prior written permission.

12. Website availability

We aim to keep the website available and accurate, but we do not guarantee that it will always be uninterrupted, error-free or available at all times.

We may update, suspend or withdraw parts of the website where reasonably necessary for maintenance, security, legal compliance or business operations.

13. Links to other websites

Our website may contain links to third-party websites or services. These links may be provided for convenience or additional information.

We do not control and are not responsible for the content, availability, privacy practices or terms of third-party websites. You should review their own terms and privacy policies before using them.

14. Limitation of liability

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory consumer rights, or any liability that cannot legally be excluded or limited.

Subject to the previous paragraph, we are not responsible for losses that are not reasonably foreseeable or that are unrelated to our breach of these Terms and Conditions.

We do not limit your legal rights in relation to faulty, unsafe, misdescribed or undelivered products.

15. Fraud prevention and order checks

We may carry out reasonable checks before processing an order to protect customers and our business against fraud, payment misuse, delivery errors or other suspicious activity.

If an order cannot be safely or reasonably processed, we may contact you for clarification, delay processing or cancel the order and refund the payment.

16. Privacy

We process personal information in accordance with our Privacy Policy.

Payment information is processed through Stripe. We do not store complete payment-card details on our website.

17. Complaints

If you are unhappy with a product or service, please contact us first so that we can investigate and try to resolve the matter.

Please email info@emirixstore.shop with your order number, contact details and a clear description of your complaint.

We aim to respond within 1–2 business days.

18. Changes to these Terms and Conditions

We may update these Terms and Conditions from time to time. The version displayed on this page will apply to future use of the website and future orders.

The terms that apply to an order are the terms available when the order is placed, unless a change is required by law or agreed with you.

19. Governing law

These Terms and Conditions are governed by the law applicable in Scotland, subject to any mandatory consumer-protection rights that apply to you.

Courts in the United Kingdom may have jurisdiction over disputes, depending on the circumstances and applicable law.

20. Contact us

Email: info@emirixstore.shop
Telephone: +44 7471 608519

Customer support hours are Monday to Friday, 8:00 am to 5:00 pm UK time.