Returns, Refunds and Exchanges Policy

Last updated: 21 September 2026

This Returns, Refunds and Exchanges Policy explains how EMIRIX GLOBAL LTD, trading as Emirix Store, handles cancellations, returns, refunds, replacements and exchanges for orders placed through emirixstore.shop.

This policy applies to customers in the United Kingdom and does not limit any consumer rights that cannot legally be excluded or restricted.

1. Our commitment to customers

We aim to supply products that match their descriptions, are of satisfactory quality and are fit for their ordinary purpose.

If you receive a product that is faulty, damaged, incorrect or materially different from its description, please contact us so that we can investigate the issue and provide an appropriate remedy.

2. Cancelling an online order

For eligible online purchases, you generally have the right to cancel your order within 14 days after receiving the goods without giving a reason.

If an order contains multiple products delivered separately, the cancellation period normally begins when you receive the final product in that order.

To cancel an order, email us at info@emirixstore.shop and clearly state that you want to cancel or return the order.

Please include:

• Your full name.
• Order number.
• Email address used for the order.
• Product or products you wish to return.
• Reason for return, where applicable.

You do not normally need to provide a reason when exercising your statutory cancellation right. However, information about the reason can help us investigate product or fulfilment problems.

3. Return time limit

If you cancel under the statutory online cancellation right, you must send the goods back without undue delay and normally within 14 days after telling us that you wish to cancel.

Please wait for our return instructions before sending goods back. We may need to provide the correct return address because products may