Contact Us

If you have a question about a product, order, delivery, return, refund or payment, please contact Emirix Store using the details below.

Customer support

Email is our primary customer-support channel. Please contact us at:

info@emirixstore.shop

You may also contact us by telephone:

+44 7471 608519

Support hours

Our customer-support hours are:

Monday to Friday: 8:00 am to 5:00 pm UK time

We aim to respond to emails within 1–2 business days. Response times may be longer during public holidays, seasonal periods or unusually busy periods.

What to include in your message

To help us respond quickly, please include the following information where applicable:

• Your full name.
• Your order number.
• The email address used at checkout.
• Your delivery postcode.
• The name of the product concerned.
• A clear description of your question or issue.
• Photographs or video if the product is damaged, faulty or incorrect.

Please do not send complete payment-card numbers, security codes, passwords or other sensitive payment information by email or telephone.

Order and delivery enquiries

For a delivery enquiry, please include your order number and tracking number if one has been provided.

Our standard delivery estimate is 5–10 working days from dispatch. Tracking information is provided where available.

For full delivery information, please read our Shipping and Delivery Policy.

Returns and refunds

Please contact us before sending a product back. The correct return address may depend on the fulfilment partner that dispatched the order.

Please read our Returns and Refunds Policy and Order Cancellation Policy before requesting a return or cancellation.

Business details

Company registration number: SC879251
Trading name: Emirix Store
Country of sale: United Kingdom only

Useful links

• About Us
• Shipping and Delivery Policy
• Returns and Refunds Policy
• Order Cancellation Policy
• Terms and Conditions
• Privacy Policy
• Cookie Policy

Contact us

Email: info@emirixstore.shop

Telephone: +44 7471 608519

We currently sell and deliver to customers in the United Kingdom only.

Last updated: 21 September 2026