Order Cancellation Policy

Last updated: 21 September 2026

This Order Cancellation Policy explains how customers can request the cancellation of orders placed through emirixstore.shop.

This policy applies to customers in the United Kingdom and does not limit any consumer rights that cannot legally be excluded or restricted.

1. Cancelling before dispatch

If you want to cancel an order before it has been dispatched, please contact us as soon as possible at info@emirixstore.shop.

We will make reasonable efforts to stop processing the order. However, cancellation cannot always be guaranteed if the order has already:

• Been submitted to a fulfilment partner.
• Been prepared for dispatch.
• Been collected by a courier.
• Already left the fulfilment location.

If we are able to cancel the order before dispatch, we will normally refund the payment to the original payment method.

2. Statutory cancellation right for online orders

For eligible online purchases, you generally have the right to cancel your order within 14 days after receiving the goods without giving a reason.

If an order contains several products delivered separately, the cancellation period normally begins when you receive the final product in that order.

To exercise your cancellation right, you must send us a clear statement that you want to cancel the order. You may use the optional cancellation form below or contact us by email with the required order information.

3. How to request cancellation

Send your cancellation request to:

info@emirixstore.shop

Please include:

• Your full name.
• Order number.
• Email address used for the order.
• Delivery address or postcode.
• The products you wish to cancel.
• A clear statement that you wish to cancel the order.

You do not normally need to provide a reason for cancellation under the statutory cancellation right.

4. Returning goods after cancellation

If you cancel after receiving the goods, you must send the goods back without undue delay and normally within 14 days after telling us that you wish to cancel.

Please contact us before sending anything back. We will provide the appropriate return instructions and address because the correct return location may depend on the fulfilment partner.

Goods sent to an unauthorised address may be delayed, refused or returned to the sender.

5. Condition of returned goods

You may inspect goods as you would reasonably be able to do in a shop. You should take reasonable care of the goods while they are in your possession.

Where reasonably possible, returned goods should be:

• Unused and unworn.
• Clean and free from avoidable damage.
• Returned with original labels and accessories.
• Returned with included instructions or other materials.
• Securely packaged for return delivery.

If goods have been handled beyond what is reasonably necessary to assess their nature, characteristics and functioning, we may make a deduction for any resulting reduction in value where permitted by law.

6. Return postage

If you cancel because you have changed your mind, you are normally responsible for the reasonable cost of returning the goods unless we have agreed otherwise.

If the product is faulty, damaged, incorrect or materially different from its description, EMIRIX GLOBAL LTD will normally cover the reasonable return cost where a return is required.

We recommend using a tracked return service and keeping proof of postage.

7. Refunds after cancellation

For an eligible cancellation, we will normally refund the amount paid using the original payment method.

Where required by law, the refund may include the cost of standard delivery paid at checkout. We are not normally required to refund any additional delivery cost resulting from your choice of a more expensive delivery option.

We may wait until we receive the returned goods or you provide reasonable evidence that they have been sent back, whichever occurs earlier where applicable.

Once we issue the refund, your bank or payment provider may require additional time to display the funds in your account.

8. Products that may be excluded

The statutory cancellation right may not apply to certain products where a legal exception applies. Examples may include:

• Products sealed for health protection or hygiene reasons that have been unsealed after delivery.
• Personalised or made-to-order products, where applicable.
• Products that are liable to deteriorate or expire quickly, where applicable.
• Other products excluded by applicable consumer legislation.

Any applicable exclusion will be explained on the relevant product page before you place an order. These exclusions do not affect your rights if a product is faulty, damaged, unsafe or not as described.

9. Faulty, damaged or incorrect products

The cancellation process is separate from your legal rights concerning faulty, damaged, unsafe, incorrect or misdescribed goods.

If you have received a product with a problem, contact us at info@emirixstore.shop and explain the issue. We may request photographs, video or other information to investigate the matter.

Depending on the circumstances, we may offer a repair, replacement, refund, price reduction or another appropriate remedy.

10. Optional cancellation form

You may use the following form to notify us that you wish to cancel an order. You do not have to use this exact format; any clear statement of cancellation may be sufficient.

11. Contact us

Email: info@emirixstore.shop
Telephone: +44 7471 608519

Customer support hours are Monday to Friday, 8:00 am to 5:00 pm UK time. We aim to respond within 1–2 business days.

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