Payment Policy

Last updated: 21 September 2026

This Payment Policy explains how payments are accepted and processed for orders placed through emirixstore.shop.

1. About our payment process

Emirix Store is operated by EMIRIX GLOBAL LTD. We sell physical products to customers in the United Kingdom.

Company registration number: SC879251
Email: info@emirixstore.shop
Telephone: +44 7471 608519

2. Payment provider

Payments are processed securely through Stripe.

The payment methods available at checkout are determined by Stripe, customer location, transaction details, device, currency and other eligibility requirements.

We do not guarantee that every payment method will be available for every customer or every order.

3. Accepted payment methods

We accept the payment methods made available by Stripe at the checkout page. These may include eligible debit cards, credit cards, digital wallets or other payment methods supported by Stripe.

We do not currently accept PayPal as a separate payment method.

4. Currency and pricing

Product prices are displayed in GBP unless stated otherwise.

Before completing payment, the checkout page will show the products, quantities, product prices, applicable delivery charges and total amount payable.

Standard UK delivery is currently free unless a different delivery charge or delivery option is clearly displayed at checkout.

EMIRIX GLOBAL LTD will cover applicable import duties, customs charges and similar delivery-related charges arising from our fulfilment arrangements. Customers should contact us before paying any unexpected import-related request connected with an Emirix Store order.

5. When payment is taken

Full payment is taken when you submit your order through the checkout.

We do not currently offer:

• Subscriptions.
• Recurring billing.
• Instalment payments.
• Buy-now-pay-later arrangements provided directly by Emirix Store.

6. Payment confirmation

After a successful payment, you should receive an order confirmation by email using the address provided at checkout.

An order confirmation confirms that we have received your order and payment request. We may still need to carry out reasonable availability, delivery or fraud-prevention checks before processing the order.

If an order cannot be fulfilled, we will contact you and may cancel the order and refund the payment to the original payment method.

7. Payment failures and declined transactions

A payment may fail or be declined because of insufficient funds, bank restrictions, incorrect payment details, authentication requirements, fraud-prevention checks, card restrictions or technical problems.

If payment is unsuccessful, please check your payment details or try another payment method made available by Stripe.

We do not receive or control the decision of your bank or card issuer to approve or decline a transaction.

8. Payment security

Payment details are processed through Stripe’s secure payment systems. Emirix Store does not store complete payment-card numbers or security codes on its website.

You must not send complete card details, passwords, security codes or other sensitive payment information to us by email, telephone or through a contact form.

If you receive a suspicious payment request claiming to be from Emirix Store, please contact us at info@emirixstore.shop before making any payment.

9. Payment verification and fraud prevention

We may use payment verification and fraud-prevention checks provided by Stripe or other relevant service providers.

We may contact you for clarification or delay processing if an order appears unusual, incomplete or potentially fraudulent.

If an order cannot be safely processed, we may cancel it and refund the payment to the original payment method.

10. Refunds and payment reversals

Approved refunds are normally sent to the original payment method used for the order.

Refunds may be issued for eligible cancellations, approved returns, faulty or damaged products, incorrect products, unavailable products or other circumstances described in our Returns and Refunds Policy.

Once we issue a refund, the time taken for the money to appear in your account depends on your bank, card issuer or payment provider.

We do not normally refund payments to a different card, bank account or payment method unless required by law or agreed in exceptional circumstances.

11. Chargebacks and disputes

If you believe that a payment was made incorrectly or that there is a problem with your order, please contact us first at info@emirixstore.shop.

We will review the issue and try to provide an appropriate solution, which may include a replacement, refund or other remedy where applicable.

You may also have rights under the rules of your bank, card issuer or payment provider.

12. Billing information

You must provide accurate billing and contact information when placing an order.

Incorrect or incomplete information may cause payment verification, order-processing or delivery problems.

If your billing or delivery information changes after payment, contact us as soon as possible. We cannot guarantee that information can be changed after an order has entered fulfilment or been dispatched.

13. Payment-related personal information

We may receive limited transaction information from Stripe, such as payment status, transaction reference, payment method type, refund status and fraud-prevention results.

More information about how personal information is handled is available in our Privacy Policy.

14. Contact us

For payment questions, please contact:

Email: info@emirixstore.shop
Telephone: +44 7471 608519

Customer support hours are Monday to Friday, 8:00 am to 5:00 pm UK time. We aim to respond within 1–2 business days.