Product Safety and Compliance

Last updated: 21 September 2026

This Product Safety and Compliance page explains our approach to product information, safety concerns and customer reports for products sold through emirixstore.shop.

Emirix Store is operated by EMIRIX GLOBAL LTD and sells physical products to customers in the United Kingdom.

1. Our responsibility

We aim to offer products that are accurately described, suitable for their intended use and supplied with relevant instructions and warnings where applicable.

We work with selected suppliers and fulfilment partners in the United Kingdom and overseas. Before listing products, we aim to review relevant product information supplied by the manufacturer, supplier or fulfilment partner.

Depending on the product category, this information may include:

• Manufacturer or supplier details.
• Product specifications and materials.
• Instructions for use.
• Safety warnings and age restrictions.
• Applicable conformity or compliance information.
• Testing or certification information where relevant.
• Packaging, labelling and traceability information.

2. Product information

Customers should read the complete product description, specifications, size information, instructions, warnings and safety information before placing an order or using a product.

Product photographs are provided to show the general appearance of an item. Actual colours may vary slightly depending on lighting, photography and the customer’s device display.

Product packaging, labels and presentation may vary depending on the fulfilment location and supplier. These differences do not affect a customer’s statutory rights where the product is faulty, unsafe, misdescribed or not as ordered.

3. Children’s products and toys

Products intended for children must only be used in accordance with the applicable age guidance, instructions and safety warnings.

Parents, guardians and other responsible adults should supervise children when required and should check products before use.

Do not give a product to a child if it is damaged, incomplete, unsuitable for the child’s age or missing required safety information.

We may suspend or remove a children’s product if we identify missing information, a potential safety risk, a supplier-compliance concern or another reason why the product should not continue to be offered.

4. Electrical and household products

Electrical, electronic, solar, lighting, bathroom and household products must be installed, operated and maintained in accordance with the manufacturer’s instructions.

Customers should not modify, dismantle, overload or use an electrical product outside its stated specifications.

Where professional installation is recommended, customers should use a suitably qualified professional.

Stop using an electrical or household product immediately if it shows signs of overheating, smoke, burning, sparking, electric shock, leakage, physical damage or another safety concern.

5. Clothing, costumes and footwear

Customers should check the size guide, measurements, materials and care instructions before ordering clothing, costumes or footwear.

Costumes, accessories and clothing should be used in accordance with any warnings on the product page or packaging. Products should not be used near fire, heat or other hazards unless the product is specifically designed and labelled for that use.

Customers should check children’s clothing, accessories and footwear for loose parts, sharp edges, small components or other hazards before use.

6. Product safety concerns

If you believe that a product is unsafe, stop using it and contact us immediately at info@emirixstore.shop.

Please include:

• Your name and contact details.
• Order number, if available.
• Product name and product reference, if available.
• A description of the suspected safety issue.
• Photographs or video, where safe and practical.
• Photographs of the packaging, labels and warnings, where available.

Do not continue using a product to obtain photographs or evidence if doing so could create a risk of injury or damage.

7. Our response to safety reports

When we receive a product-safety report, we may:

• Ask for further information.
• Review the order and product details.
• Contact the supplier, manufacturer or fulfilment partner.
• Pause or remove the product listing.
• Contact customers who may have purchased the affected product.
• Arrange a replacement, refund or other appropriate remedy.
• Investigate whether a withdrawal or recall is necessary.
• Notify relevant authorities where required by law.

We may request that customers stop using, return, dispose of or otherwise isolate a product where this is necessary to reduce a safety risk.

8. Product recalls and corrective action

If a product is subject to a recall or corrective action, we may contact affected customers using the contact details provided with the order.

Customers should follow any instructions provided in a product recall notice. A remedy may include a replacement, repair, refund or another appropriate action depending on the nature of the issue.

We may also remove affected products from sale and prevent further orders while the issue is investigated.

9. Compliance documents and suppliers

We aim to work with suppliers that can provide appropriate product information and compliance documentation for the products they supply.

Documentation requirements may vary according to the product category, intended use, place of manufacture, fulfilment route and applicable UK legislation.

We do not list a product solely because it is available from a supplier. We may delay, suspend or remove a listing if we cannot obtain sufficient information about the product’s safety, origin, manufacturer, warnings, labelling or compliance.

10. Customer rights

This page does not limit your rights if a product is faulty, unsafe, damaged, incorrect or materially different from its description.

For information about returns, replacements and refunds, please read our Returns and Refunds Policy.

For delivery-related issues, please read our Shipping and Delivery Policy.

11. Contact us

Email: info@emirixstore.shop
Telephone: +44 7471 608519

Customer support hours are Monday to Friday, 8:00 am to 5:00 pm UK time. We aim to respond within 1–2 business days.